Collection associates act as liaisons between creditors and customers to collect outstanding payments. Their responsibilities include monitoring assigned accounts, contacting debtors to begin the recovery process, and negotiating debt payments. They may also prepare repayment plans.
A collection associate’s duties may include the following:
- Contacting debtors by telephone to resolve outstanding invoices.
- Collecting overdue payments from debtors.
- Assisting debtors in determining the amount of their outstanding balances.
- Making payments on behalf of debtors.
- Sending letters and notices to debtors to inform them of overdue balances.
- Assisting debtors in setting up payment plan arrangements.
- Explaining to clients how bankruptcy affects their liabilities
Collection Associate Duties
-Complete all collection work in a timely and professionally manner
-Meet and exceed all company objectives
-Ensure methodological approach is used: all requests are followed up on and resolved
-Ensure all collection work is completed according to company policies and procedures
-Ensure all documentation, forms are completed according to company policies and procedures
-Ensure all collection work is completed accurately
-Ensure all work is completed on time and within budget
-Ensure all work is completed in compliance with all applicable laws, rules and regulations
-Ensure all work is completed according to company policies and procedures
-Ensure timely completion and submission of all reports to enable management to evaluate work performance
-Perform other related duties as assigned
Collection Associate Responsibilities
-Process inbound phone calls and customer payments, including credit verification’s, and process authorizations to send customers notification letters regarding payments or account status
-Answer any questions customers may have, and escalate requests to appropriate personnel
-Investigate and resolve customer complaints regarding past due accounts
-Establish and maintain positive relationships with customers
-Communicate with customers, using proper etiquette and skills in written and verbal communication
-Perform other job duties as assigned
