The Mpesa Paybill service remains one of the most reliable and convenient cash collection solutions in Kenya, allowing businesses to collect payments seamlessly from customers. Whether you’re paying for goods, services, or settling bills, Mpesa Paybill simplifies the process while maintaining transparency, security, and convenience. This guide provides an in-depth look at the Mpesa Paybill transaction charges for 2025, additional tariffs, and how to use this indispensable service.
Mpesa Paybill Transaction Charges for 2025
Below is a detailed breakdown of Mpesa Paybill charges for payments made from customers to businesses:
| Transaction Range (KES) | Transfer to Mpesa Users, Pochi la Biashara, and Business Till (KES) | Transfer to Other Registered Mobile Money Users (KES) | Withdrawal from Mpesa Agent (KES) |
|---|---|---|---|
| 1 – 49 | Free | Free | N/A |
| 50 – 100 | Free | Free | 11 |
| 101 – 500 | 7 | 7 | 29 |
| 501 – 1,000 | 13 | 13 | 29 |
| 1,001 – 1,500 | 23 | 23 | 29 |
| 1,501 – 2,500 | 33 | 33 | 29 |
| 2,501 – 3,500 | 53 | 53 | 52 |
| 3,501 – 5,000 | 57 | 57 | 69 |
| 5,001 – 7,500 | 78 | 78 | 87 |
| 7,501 – 10,000 | 90 | 90 | 115 |
| 10,001 – 15,000 | 100 | 100 | 167 |
| 15,001 – 20,000 | 105 | 105 | 185 |
| 20,001 – 35,000 | 108 | 108 | 197 |
| 35,001 – 50,000 | 108 | 108 | 278 |
| 50,001 – 250,000 | 108 | 108 | 309 |
ATM Withdrawal Tariffs
For users withdrawing money from an ATM using Mpesa, the following charges apply:
| Transaction Range (KES) | ATM Withdrawal Charges (KES) |
|---|---|
| 200 – 2,500 | 35 |
| 2,501 – 5,000 | 69 |
| 5,001 – 10,000 | 115 |
| 10,001 – 35,000 | 203 |
Other Transactions and Fees
| Service | Charges (KES) |
|---|---|
| All Deposits | Free |
| M-PESA Registration | Free |
| Buying Airtime through M-PESA | Free |
| M-PESA Balance Enquiry | Free |
| Change M-PESA PIN | Free |
Key Highlights of Mpesa Paybill in 2025
- No Charges for Small Transactions: Payments of KES 1 to 100 incur no fees, ensuring cost-effective options for micro-transactions.
- Flat Rate for High Amounts: Transactions above KES 50,001 attract a capped fee of KES 108, making it ideal for large transactions.
- Transparent Charges: The tiered pricing ensures fairness, with fees proportionate to the transaction amount.
- Ease of Use: The intuitive Mpesa menu makes payment processes simple and fast.
Key Limitations and Rules
- Maximum Account Balance: KES 500,000.
- Daily Transaction Limit: KES 500,000.
- Maximum Transaction Amount: KES 250,000.
- Minimum Withdrawal Amount at Agent Outlets: KES 50.
Benefits of Mpesa Paybill
- Convenience: Customers can make payments at any time and from any location using their mobile phones.
- Transparency: Automatic SMS confirmations ensure clarity for both businesses and customers.
- Security: Encrypted transactions guarantee the safety of funds.
- Scalability: Suitable for businesses of all sizes, from small enterprises to large corporations.
How to Pay Using Mpesa Paybill
- Open the Mpesa menu on your mobile phone.
- Select Lipa na Mpesa.
- Choose Paybill.
- Enter the business’s Paybill number.
- Provide the account number (as instructed by the business).
- Input the amount you wish to pay.
- Confirm the details and enter your Mpesa PIN.
- Wait for a confirmation SMS from Mpesa.
Customer Support and Assistance
- PrePay Customers: Dial 100 for inquiries.
- PostPay Customers: Dial 200 for assistance.
- Self-Service: Dial *234# for quick support.
- Email: Reach out via [email protected].
- Social Media:
- Facebook: @SafaricomPLC
- Twitter: @SafaricomPLC / @Safaricom_Care
- WhatsApp Support: Chat with Zuri at 0722 000100.
Conclusion
Mpesa Paybill remains a cornerstone of Kenya’s digital financial ecosystem in 2025. With transparent charges, a secure platform, and unmatched convenience, the service continues to revolutionize how businesses and customers handle payments. Whether you’re paying for goods, services, or bills, Mpesa Paybill is designed to be reliable, affordable, and efficient. Take advantage of this revolutionary payment method to simplify your financial transactions.
