A Billing Specialist is a professional who ensures that insurance companies and healthcare facilities keep accurate records. They work closely with customers, patients, or company personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures.
Requirements and skills
- Proven experience as Billing Specialist
- Adherence to laws and best practices in regards to dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other)
- Proficiency in English
- Results-driven and patient
- High degree of attention to detail and trustworthiness
- BSc degree in Finance, Accounting or BA
Billing Specialist Duties:
- Maintain company billing and customer database
- Research more in-depth accounts, contacting customers as necessary
- Compile necessary information and organize data
- Process payments, issuing invoices, and collecting payments
- Maintain daily work logs and emails
- Maintain personal contact and familiarity with customers through regular communication
Billing Specialist Responsibilities:
- Create sales and customer invoices; update customer and vendor information; reconcile accounts; perform data entry
- Prepare reports for management; update files with direct reports to reflect new information
- Provide customer service by telephone and in person
- Oversee company’s accounts receivable process for legal, financial, and tax purposes
- Ensure accurate and timely billing and collection
- Co-ordinate the receipt, recording, and processing of customer payments
- Investigate and resolve customer complaints and refund requests
- Stakeholder liaison: Institute policies, recommend new services, and maintain relationships with customers, vendors, and agencies
- Research and report credit history
- Maintain, update, and audit company’s financial records
