Duties and Responsibilities of a Billing Specialist

A Billing Specialist is a professional who ensures that insurance companies and healthcare facilities keep accurate records. They work closely with customers, patients, or company personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures.

Requirements and skills

Proven experience as Billing Specialist
Adherence to laws and best practices in regards to dealing with customers and data
Comfortable dealing with numbers and the processing of financial information
Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other)
Proficiency in English
Results-driven and patient
High degree of attention to detail and trustworthiness
BSc degree in Finance, Accounting or BA

Billing Specialist Duties:

Maintain company billing and customer database
Research more in-depth accounts, contacting customers as necessary
Compile necessary information and organize data
Process payments, issuing invoices, and collecting payments
Maintain daily work logs and emails
Maintain personal contact and familiarity with customers through regular communication

Billing Specialist Responsibilities:

Create sales and customer invoices; update customer and vendor information; reconcile accounts; perform data entry
Prepare reports for management; update files with direct reports to reflect new information
Provide customer service by telephone and in person
Oversee company’s accounts receivable process for legal, financial, and tax purposes
Ensure accurate and timely billing and collection
Co-ordinate the receipt, recording, and processing of customer payments
Investigate and resolve customer complaints and refund requests
Stakeholder liaison: Institute policies, recommend new services, and maintain relationships with customers, vendors, and agencies
Research and report credit history
Maintain, update, and audit company’s financial records

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