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Safaricom Halts M-Pesa Transactions to Unregistered SIM Cards in Kenya

Safaricom, Kenya’s leading telco, will no longer allow customers to send money to unregistered individuals on M-PESA, its mobile money service. The move will also affect unregistered mobile money users on Airtel Money and T-Kash. T-Kash is a mobile money product run by Kenya’s third-largest operator, Telkom.

Safaricom Customer Notice

Safaricom, in a statement released on Saturday, said the new directive will come into effect new week on Monday, February 5, 2024.

The company however noted that registered users will continue enjoying all services such as sending to and receiving cash from varied mobile money providers.

The telco hence advised its unregistered mobile money service customers to go ahead and do so prompty.

“Effective February 5th, 2024, you will no longer be able to send money from M-PESA to unregistered mobile money customers. As a registered mobile money customer, you will be able to send and receive money across different mobile money providers such as Airtel and T-Kash,” read the statement.

“We encourage customers who are not registered for mobile money services to register by visiting

Nyongesa Sande, “Safaricom Halts M-Pesa Transactions to Unregistered SIM Cards in Kenya – Nyongesa Sande,” Nyongesa Sande, February 4, 2024, https://www.nyongesasande.com/safaricom-halts-m-pesa-transactions-to-unregistered-sim-cards-in-kenya/.

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