This article explains How To Reset Your Forgotten Mpesa PIN
1. On your phone Dial *334#
2. Select option 7 ( My Account)
3. Select option 4 Mpesa PIN manager
4. Choose option 1 ( Mpesa Forgot PIN)
5. Enter your ID/Passport Number
6. You will be prompted to enter your Mpesa Balance/ Fuliza Limit
4. You will receive a Start PIN to set up a new Mpesa PIN
5. To change your MPesa PIN, go to the Mpesa Menu, select My Account, and then choose change Mpesa PIN. When asked to enter the Old PIN, use the start PIN that has just been sent and then enter your New PIN.