How To Buy Goods Using Safaricom Lipa Na Bonga Points

This is a guide on how to buy goods and services using Safaricom Lipa na Bonga points service. The service is open to all Safaricom subscribers who are enrolled on the loyalty programme and wish to redeem their Bonga points at all vendor outlets with a Lipa na Mpesa Buy Goods or Paybill Number.

1. From your Safaricom line, dial *126#, select “Lipa na Bonga”. Enter the vendor’s MPESA Till Number then enter the amount (price) in Kshs. Enter your Service PIN then confirm the transaction.
2. You will get a confirmation message with the transaction ID. The vendor will also get a confirmation message with the same transaction ID.
3. To check how many points you will require to pay your bill, dial *126# select ‘Lipa Na Bonga’, then select ‘Bonga Calculator’. You will be requested to put in the amount you want to pay or the number of points you wish to redeem. You will get a response showing the number of points you will need to pay your bill.
4. To check where to redeem your Bonga points simply ensure that the vendor has a Lipa na MPESA Buy goods number or Pay bill number.
5. To check your Bonga Points, dial *126# and select “Check Bonga Balance“. You will receive an SMS notification with details of your Bonga account balance.
6. You will not be charged any extra fees for using this service. The Bonga Points value of the bill you are paying will be deducted from your Bonga balance when you finalise the redemption as detailed above.
7. If you enter a lower amount compared to your actual bill, you may redeem more points to cater for the difference.
8. If you have entered a larger amount compared to your actual bill and the transaction has been completed, you may request for a reversal by contacting customer care by dialling 234 from your Safaricom line.
9. Save as otherwise provided by these Terms and Conditions, once Bonga Points are redeemed for purposes of this service, they cannot be reversed.
10. Redemption of Bonga Points will be at the rate of 1 bonga point to KES 20 cents or as may be advised by Safaricom from time to time through media advertisements or the Safaricom website.