How To request for an M-PESA reversal on the M-PESA APP. M-Pesa (M for mobile, pesa is Swahili for money) is a mobile phone-based money transfer service, payments and micro-financing service, launched in 2007 by Vodafone and Safaricom, the largest mobile network operator in Kenya. It has since expanded to Tanzania, Mozambique, DRC, Lesotho, Ghana, Egypt, Afghanistan, and South Africa. Meanwhile, services in India, Romania, and Albania have been terminated amid low market uptake. M-Pesa allows users to deposit, withdraw, transfer money, pay for goods and services (Lipa na M-Pesa), access credit and savings, all with a mobile device. How To request for an M-PESA reversal on the M-PESA APP
The service allows users to deposit money into an account stored on their cell phones, to send balances using PIN-secured SMS text messages to other users, including sellers of goods and services, and to redeem deposits for regular money. Users are charged a small fee for sending and withdrawing money using the service.
M-Pesa is a branchless banking service; M-Pesa customers can deposit and withdraw money from a network of agents that includes airtime resellers and retail outlets acting as banking agents.
M-Pesa spread quickly, and by 2010 had become the most successful mobile-phone-based financial service in the developing world. By 2012, a stock of about 17 million M-Pesa accounts had been registered in Kenya. By June 2016, a total of 7 million M-Pesa accounts had been opened in Tanzania by Vodacom. The service has been lauded for giving millions of people access to the formal financial system and for reducing crime in otherwise largely cash-based societies.
To request for an M-PESA reversal on the M-PESA APP:
- The transaction must have been done by the customer himself/herself.
- The transaction must have been done using the M-PESA APP in order to request for a reversal from the APP.
- The transaction must just have been concluded – reversal requests for historical transactions cannot be raised on the M-PESA APP.
- Once you complete a transaction and realize it was erroneous, tap on the Reverse transaction icon on the M-PESA APP.
- You will be presented with reasons why you want to initiate the reversal.
- Select the reversal reason – e.g. wrong amount, wrong recipient, other etc.
- The reversal request will be submitted immediately
- You will get a notification that the reversal request has been received and an update will be shared in 2 minutes.
- Within a few seconds, you will be notified that the transaction reversal has been started, and an update will be shared within 2 hours. Safaricom will at this point begin engaging the 2nd party, for the reversal.
You are encouraged to check your messages for an update from the header “Reversal”
Once successfully reversed, you will receive feedback that the reversal has been successfully completed.
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