Touch ‘n Go eWallet is a Malaysian digital wallet and online payment platform, established in Kuala Lumpur, Malaysia, in July 2017 as a joint venture between Touch ‘n Go and Ant Financial. It allows users to make payments at over 280,000 merchant touch points via QR code; pay for tolls, street parking, payment on e-hailing, car-sharing apps or taxis via RFID or PayDirect; pay bills; top-up mobile prepaid; pay for purchases on e-commerce websites or apps; order food delivery; perform peer-to-peer money transfers; renew car insurance and purchase unique insurance plans; and purchase movie, bus, trains, and airline tickets.
Background
Before their e-wallet service was established, Touch ‘n Go provided contactless card payments that allowed users in Malaysia to pay for toll roads, public transportation, and parking lots, and also allowed them to make purchases in retail stores.
Touch ‘n Go has previously ventured into mobile payment through a partnership with Maxis via FastTap in 2009. It allowed Maxis customers to make payments with their Touch ‘n Go technology integrated into their feature phones. The payment system utilized near-field communication (NFC), which allowed users to make payments by tapping the mobile phone to card readers, which also support physical credit, debit, and Touch ‘n Go cards. Only one feature phone device was supported: the Nokia 6212 Classic. According to SoyaCincau, the service was not widely adopted by customers, and the poor reception meant that the service was generally regarded as unsuccessful.
In July 2012, Touch ‘n Go announced a collaboration with CIMB and Maxis to create an NFC-based online transaction service, which can be used on NFC-enabled smartphones and allow users to make payments via NFC.
