Safaricom Contacts

Safaricom PLC is a listed Kenyan mobile network operator headquartered at Safaricom House in Nairobi, Kenya. It is the largest telecommunications provider in Kenya, and one of the most profitable companies in the East and Central Africa region. The company offers mobile telephony, mobile money transfer, consumer electronics, ecommerce, cloud computing, data, music streaming, and fibre optic services. It is most renowned as the home of M-PESA, a mobile banking SMS-based service.

Safaricom controls approximately 64.5% percent of the Kenyan market as of 2020 with a subscriber base estimated at approximately 35.6 million.

Customer Support Team

PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email:[email protected]
PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email: [email protected]
Data Queries: [email protected]

Online Support Team

Twitter@Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC

Careers and HR

Jobs and Internships – Log on to Careers Portal and upload your CV and apply.
General Queries: [email protected] (NO applications are processed over email, only through the PORTAL)

CEO’s Office

Email:[email protected]

Home Internet Support

Call 400 with the Safaricom line used to pay for the service.
Dial *400#.

Anonymous Reporting Channel: Ethics hotline

Report secretly by:
Calling Toll free: 0800720009
Visit Website: www.safaricomethicsline.com
Email:[email protected]
Communications and PR Team Email:[email protected] (This is for media queries ONLY)
Phone: +254 722 003272
Safaricom Limited P.O Box 66827, 00800 Nairobi Website: www.safaricom.co.ke